※This page is provided via machine translation. For any clarification, please reach out to support@assured.jp
If you encounter an error while using our service, please follow the instructions displayed on your screen. Also, ensure you are using our recommended operating environment .
Common Error Messages
■"Please check your input" or similar messages:
Correct your input according to the error message. Please also check for unintended characters, such as blank spaces.
■"Re-authentication required," "Error during authentication," or similar messages:
Log out, then log back in, and try the operation again.
■"Cannot connect to server" or similar messages:
Verify that your device is connected to the internet.
■"Resource has been deleted" or similar messages:
Check if the resource you are trying to operate on still exists in the list or detail screen.
■"Connection timed out," "Mechanical input detected," or similar messages:
Reload the page and try the operation again.
Note: Assured uses reCAPTCHA to detect fraudulent activity, but it may occasionally misidentify legitimate input as mechanical.
■"Unknown error occurred" or similar messages:
Reload the page and try the operation again after a short while.
If the issue persists after reattempting, please contact support.
■When Contacting Support
To help us assist you efficiently, please provide the following information when you contact support:
- 1.What you were trying to do (time and steps before the error).
- The exact error message.
- The page URL where the error occurred.
- Your account's email address.
- Your device details (PC, OS, browser).
- Did the error change when you retried?
- (If possible) Console errors from developer tools.