※This page is provided via machine translation. For any clarification, please reach out to support@assured.jp
If you're having trouble resetting your password, one of these common situations might apply:
■Problem: No Reset Email Received
・Check your email address: Make sure you typed it correctly.
・Confirm your login page: Assured has different logins for User Companies and Provider Companies. Ensure you're on the right one:
User Company Login: https://c.assured.jp/login
Provider Company Login: https://p.assured.jp/login
・Account deletion: Your organization's administrator might have removed your account. Please confirm its status with them.
■Problem: "Please try resetting your password again" Error
・Use the newest link: If you requested multiple resets, only the most recent link will work.
Need More Help? Contact Support.
If you're still stuck, please reach out to us with the following information.
1.What you were trying to do (time and steps before the error).
2.The exact error message.
3.The page URL where the error occurred.
4.Your account's email address.
5.Your device details (PC, OS, browser).
6.Did the error change when you retried?
7.(If possible) Console errors from developer tools.