Frequently Asked Questions

Troubleshooting

• Can't sign in to your account
• What should I do if I can't reset my password?
• If the console does not display properly (blank page, collapsed display, etc.)?
• What should I do if an error occurs during an operation?

Users and Other

• What are User Companies, View-Only User Companies, and Provider Companies?

Requests and Assessments

• When is the Assessment updated?
• Guide for How do we calculate your security score?
• What does "Condition Applies" mean?
• What's the overall Assured security assessment process like for my service?
• How are my answers scored?
• (for Cloud Providers) How to Download question details or Assessment content.

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Service Scan and Overview

• What is a Web Assessment?
• How does a Web Assessment collect information?
• What information can I view in the Service Overview?
• (for Cloud Providers) Q&A about the Web Assessment Feature

Platform Information

• Recommended System Requirements for Using Assured
• Assured Logo Resources and Guidelines